Delivery Information
Shipping Overview
Shipping Policy
All States will incur a minimum $95 shipping rate for freight shipments. The following US States will incur higher shipping charges; Alaska, Arizona, California, Colorado, Idaho, Iowa, Kansas, Minnesota, Montana, Nebraska, Nevada, New Mexico, North and South Dakota, Oklahoma, Oregon, Texas, Utah, Washington, Wyoming. A common freight carrier will deliver your order to your home or office. The driver is responsible for delivering the freight to the tailgate of the freight truck. Often times, the delivery trucks are heavy and wide and cannot drive onto residential driveways. If you cannot or do not have anyone to assist with unloading, a lift gate truck can be requested for an additional charge to place the freight on the ground behind the freight truck. Once it is offloaded from the freight truck, you are responsible for moving the freight to its final location.
Once an order leaves our shipping dock it officially becomes the property of the consignee with all obligations attached. In no event shall Skip The Warehouse be responsible for damage incurred once the order leaves our facility. We will assist in the claims process for damage noted at the time of delivery providing the customer submits a copy of the noted freight bill with the delivering driver’s signature to Skip The Warehouse. In the case of severe damage noted at delivery, Skip The Warehouse will, at its sole discretion, file a claim with the carrier for the value of the damage or replace the damaged item. All determinations of repair value by Skip The Warehouse shall be final unless additional information is supplied to us that was not previously submitted by the customer. Damage not noted by the consignee at the time of delivery will in no way alter any previous agreements between the customer and Skip The Warehouse, regardless of value. In the case of damage not noted at delivery, concealed or otherwise, our sole liability shall be to assist the customer in obtaining a claim form to be filed with carrier. Claim forms can be requested by contacting Skip The Warehouse.
In the event that you receive your order with evident damage, immediately inspect it to determine if it is simply cosmetic or severe enough to affect the system performance. If the damage is only cosmetic in nature, you may accept the delivery and we will provide you with an estimate to repair the damage along with a carrier claim form for reimbursement. In the event that the damage is severe, simply refuse the damaged portion and we will immediately ship a replacement at no charge to you. Claims for damage must be submitted in writing to either Skip The Warehouse or the delivering carrier within 10 calendar days from the date of delivery to be considered for reimbursement. Claims initiated after 10 days will not be considered or assisted by Skip The Warehouse. In the case where we deliver the product(s) to your shipping address, on our own vehicles, within 10 days and you deny the shipment, there is a $100 delivery fee assessed.
Refund Policy
There will be no refunds for products 1 year after purchase.
Faulty Products: If the goods are faulty, we will meet our obligations under the applicable laws. Also, please see the above paragraphs related to damaged items.
Cancellations Before Shipments: If “non-faulty” accounts are cancelled prior to shipment, a full refund less 5% for processing and restocking fees will be granted. All cancellations prior to shipment must be in writing via email.
Cancellations/Returns: Items not in original packaging or where the installation was attempted are nonrefundable. All returns are subject to a re-stock fee. Re-stock fee waivers are available to Military Members and Veterans. The terms and conditions of returns are as follows:
Within 30 days of purchase, Skip the Warehouse will honor returns in unopened packaging in new condition. Skip the Warehouse will pay the return shipping fees upfront. When we receive the merchandise and after inspection of merchandise, we will issue a refund in the form of the original payment minus return shipping fees and a restocking fee. The minimum restock fee is 10%. Mr. Cool products will incur a 15% restocking fee. All sales of motors are final. Mini-split air handler sales will incur a 50% restock fee.
After 30 days of purchase up to 1 year, Skip the Warehouse will honor returns in unopened packaging in new condition. Customers will be obligated to return merchandise and pay shipping fees upfront. When we receive the merchandise and after inspection of the merchandise, we will issue a refund in the form of the original payment minus a 20% restocking fee. All sales of motors are final. In addition to the customer being responsible for shipping fees, all mini-split air handler sales will incur a 50% restock fee.
After 30 days from purchase date, Motor freight shipments become non-refundable. Customers are responsible for a 20% restock fee and return shipping fees for all motor freight shipment returns.
Risk of Loss
All items purchased from our website are made pursuant to a shipment contract. The risk of loss and title for such items pass to you upon our delivery to the carrier.
Equipment Selection
Skip The Warehouse does not guarantee or accept responsibility for the merchantability or fitness of the equipment for any particular application. Any suggestions that may be provided by Skip The Warehouse concerning system sizing and/or selection are subject to an onsite inspection by a knowledgeable professional to confirm suitability and fitness for your particular project.
